Return and Refund Policy

Rocka Sleepy Return and Refund Policy

Thank you for shopping with Rocka Sleepy. Please review our return and refund policy carefully before making a purchase.

1. Returns

Due to the personal and hygienic nature of our products, we do not accept returns for opened or used items.

We only accept returns for products that are:

  • Defective

  • Damaged during shipping

  • Incorrectly supplied (wrong item received)

To be eligible for a return, the product must be unused, unopened, and in its original packaging.

2. Refunds

Refunds are issued only in the following circumstances:

  • The product arrives damaged or defective

  • The incorrect product was sent

Refunds are not issued for:

  • Change of mind

  • Incorrect use of the product

  • Personal dissatisfaction after use

  • Orders placed in error once shipped

Once a refund is approved, it will be processed back to the original payment method within a reasonable timeframe.

3. How to Request a Return or Refund

To initiate a return or refund request, please contact our support team at:

support@rockasleepy.com

Include the following information:

  • Your order number

  • A brief description of the issue

  • Clear photos of the product and packaging (if damaged or defective)

Our team will review your request and provide next steps if eligible.

4. Return Shipping

If a return is approved:

  • Customers are responsible for return shipping costs unless the item is confirmed to be defective or damaged

  • We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items

5. Inspection & Refund Processing

Once the returned item is received and inspected:

  • You will be notified via email of approval or rejection

  • Approved refunds will be processed to the original payment method

Please allow standard processing time depending on your payment provider.

6. Contact Us

If you have questions about your order or this policy, please contact us at:

rockasleepy@gmail.com

At Rocka Sleepy, we are committed to providing a high-quality sleep support product and clear, fair policies to protect both our customers and product standards. Thank you for your understanding.