Shipping Policy
Rocka Sleepy Shipping Policy
Thank you for shopping with Rocka Sleepy. Please review our shipping policy below for information on order processing, delivery times, and tracking.
1. Order Processing
All orders are processed within 1–3 business days (excluding weekends and public holidays) after your order confirmation is received.
Once your order has been dispatched, you will receive a confirmation email with tracking details.
Please note that processing times may be slightly extended during high-volume periods, promotions, or due to unforeseen circumstances.
2. Domestic Shipping (New Zealand)
We offer standard shipping across New Zealand.
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Estimated delivery time: 2–5 business days after dispatch
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Shipping fees are calculated and displayed at checkout
Delivery times are estimates and may vary depending on location and courier services.
3. International Shipping
We ship to selected international destinations.
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Estimated delivery time: typically 7–21 business days after dispatch
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International shipping rates are calculated at checkout
Please note that international customers are responsible for any applicable customs duties, taxes, or import fees imposed by their country.
4. Order Tracking
Once your order has shipped, you will receive a tracking number via email.
Tracking information may take up to 24–48 hours to become active after dispatch.
5. Shipping Delays
Rocka Sleepy is not responsible for delays caused by courier services, customs clearance, weather events, or circumstances outside of our control.
We appreciate your patience should any delays occur.
6. Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact us at:
Include:
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Your order number
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Clear photos of the package and product (if applicable)
We will work with the courier to investigate and resolve the issue as quickly as possible.
7. Contact Us
For any questions regarding shipping, delivery times, or order status, please contact us at: